Privacy Policy

Last updated: 30 August 2025

Who we are

This Privacy Policy explains how Peak Sports Learning Pty Ltd ABN 86 162 512 487 collects, uses and protects personal information when you interact with our website at peaksportslearning.com.au and any forms or portals we link to. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For clarity, this website represents Peak Sports and Learning and links to our online booking portal and resources. Peak Sports Learning

What this policy covers

  • Visitors to our website

  • Parents and carers who enquire or enrol using our linked booking system

  • Job applicants who apply via our Careers page

  • People who contact us by phone, email or web forms

This policy sits alongside our service policies, which include a Confidentiality Policy available on our Policies and Procedures page. Peak Sports Learning

The information we collect

We may collect:

  • Contact details such as name, email address and phone number

  • Child and family details you provide during enrolment and care management

  • Booking and attendance information submitted through our linked childcare management system

  • Payment and billing information handled by our payment or CCMS providers

  • Recruitment information for job applications

  • Technical data such as IP address, device type, pages viewed and cookies for analytics and site security

How we collect information

  • Directly from you via website forms, email, phone and during enrolment

  • Through our online booking system Fully Booked CCMS which we link to from our header’s Book Now button

  • Through cookies and similar technologies when you browse our site

  • From third parties where you have authorised this or where permitted by law Peak Sports Learning

Why we collect and use information

We use personal information to:

  • Provide outside school hours care services and manage enrolments

  • Communicate with you about bookings, updates and service changes

  • Process payments and rebates in connection with care services

  • Operate, maintain and improve our website and user experience

  • Recruit, onboard and manage staff

  • Meet our legal, regulatory and reporting obligations

Cookies and analytics

Our website may use cookies and similar technologies to keep the site secure, remember preferences and understand how visitors use our pages so we can improve the experience. You can control cookies through your browser settings. Some features of the site may not function properly without cookies.

Children’s information

Our services centre on children, but our website is directed to parents and carers. We only collect children’s information that parents or authorised carers provide, or that is required to deliver safe care and meet our legal obligations.

Disclosing information to others

We may disclose personal information to:

  • Service providers we use to deliver our services and website, including childcare management and payment processors

  • Government agencies and regulators where required by law

  • Schools we partner with for on-site services, where needed to support a child’s participation

  • Professional advisers and insurers

  • Technology vendors that host or support our systems, which may be located in Australia or overseas

Where we transfer information outside Australia, we take reasonable steps to ensure recipients protect it consistently with the APPs.

Notifiable Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.

Accessing or correcting your information

You can ask for access to the personal information we hold about you, or request a correction if it is inaccurate, out of date or incomplete. We will respond within a reasonable time and may ask you to verify your identity. This reflects APP 12 and APP 13.

Direct marketing

We may use your contact details to send you updates about our services. You can opt out at any time using the unsubscribe option or by contacting us.

Links and third-party services

Our website includes links to third-party sites and systems such as our booking portal and staff platforms. Those services have their own privacy terms and security practices. For example, our header links to peak.fullybookedccms.com.au for bookings. Peak Sports Learning

Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Despite this, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

How to make a privacy enquiry or complaint

Contact us first and we will work with you to resolve your concern.

Peak Sports and Learning
Phone: 1300 467 325
Email: admin@peaksportslearning.com.au
Postal address: 22 Veronica St, Warilla NSW 2528 Peak Sports LearningACECQA

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au to lodge a privacy complaint.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.